Configuring the Push Notification shape

You can configure the Push Notification shape after it is added to a flow. By customizing the default functionality that the shape provides, you can notify one or more users that a case requires action.

1. Double-click the Push Notification shape in a flow, or click a step in Case Designer that uses the Push Notification shape.

2. Identify the notification recipients.

   To push the notification to users in the same application:

   1. In the Recipient type list, select Application.

   2. In the To field, press the Down Arrow key and select the name of an application.

   To push the application to users in the same access group:

   1. In the Recipient type list, select Access group.

   2. In the To field, press the Down Arrow key and select the name of an access group.

   To push the application to a specific user:

   1. In the Recipient type list, select Individual.

   2. In the To field, press the Down Arrow key and select the ID of a user in your system.

3. In the Message field, press the Down Arrow key and select a property that stores the notification text to display to the user.

4. In the Badge count field, press the Down Arrow key and select a property that stores the number of notifications.

5. Optional: Select the Sound alert check box to give an audible cue to users when the push notification is received.

6. In the Audit note field, press the Down Arrow key and select the name of a field value that is added to the history, or audit trail, of the case when the Push Notification shape is processed.

7. Click Save.

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