User and service requests are passed through a load balancer to the Pega Platform servers. The Pega Platform server in turn makes requests to a database.
All load balancers, regardless if using an on-premises or cloud Pega Platform installation, use a single quiesce implementation. This allows for a quiesced node to have all users (both new and existing) be passivated immediately and for the node to be removed simultaneously.
To deploy a highly available production system, a load balancer must be used that has the following minimum requirements:
Note: Highly available system architectures should support fail-over to a redundant load balancer.