Adding Facebook chatbot cases

You can add cases for the Facebook chatbot so that users, by entering a specific command in Messenger, open a case for the application. You can select any case that is defined for the Pega Platform application.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application. You must also obtain and install the Facebook channel component from Pega Exchange.

1. In Designer Studio, click the name of your application and click Channels and interfaces.

2. Click a Facebook channel interface.
3. Click the Configuration tab.
4. To add a new case, click + Add case type.
   
5. In the Name/Command field, enter or modify a user command for the case to be created.
6. In the Create case list, click a name of the case to create when the user enters the command.
7. Click Submit.
8. Click Save.

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