The Actuals data set contains Interaction History (IH) records after you synchronize it with the Interaction History database. You synchronize Actuals one time after upgrading Pega Platform from version earlier than 7.3. You might need to synchronize Actuals when you have cleaned up IH database tables by deleting records older than a given time stamp.
Note: When you do succeeding synchronizations of the Actuals data set, not all added IH records are synchronized. IH records that are older than the newest record of the last synchronization cannot be uploaded into the Actuals data set.
In the Records Explorer, click Data Model > Data Set > Actuals.
Click Synchronize.
Synchronization time depends on the number of IH records that are synchronized.
Note: Automatic synchronization to Actuals happens when you start VBD for the first time or after the Actuals data set has been cleared.