Conditionally skipping a stage

You can define the conditions that cause a case to skip a stage in a life cycle. By moving a case to the next stage in the sequence when the current stage is not relevant, you can resolve a case more quickly.

  1. In the Explorer panel, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle.
  3. Click a stage name.
  4. Click Validation.
  5. In the Skip stage when field, press the Down Arrow key and select the name of a when condition.

    This field is not supported by the last stage in the sequence.

  6. Click Save.

At run time, your application evaluates the when condition before the case enters the stage. If a true value is returned, the processes in the stage are skipped and the case moves to the next stage in the sequence.