Uploading customer responses

You can enhance the performance of adaptive models by uploading actual or sample historical records with customer interaction. Those records train the model and make the model more reliable.

ADM only considers positive and negative cases that correspond to the possible outcomes that are defined in the adaptive model settings. It is also possible to train models through activities.

  1. Click Designer Studio > Decisioning > Adaptive Models Management.
  2. For the model that you want to update, in the Action menu, click Upload responses.
  3. In the Upload Responses wizard, click Start.
  4. In the Select file step, select the .csv file that contains the input data for each case and click Next.
  5. In the Select outcome step, select the column that provides the outcome for each case and click Next.
  6. In the Map outcome step, map the outcome in the sample or historical data to the possible outcome that is defined in the adaptive model rule.
  7. Click Finalize.