Case status

Case status indicates the progress of a case towards resolution. You can set the status of a case by providing a status value in the configuration of a shape in a flow or by using any standard rule that sets the value of the standard property Work-.pyStatusWork.

Case status indicates the progress of a case towards resolution. You can set the status of a case by configuring an assignment in the life cycle of a case type.

You must switch to Designer Studio to define custom status values.