Adding functionality to a case type

You can add functionality to a case type by configuring different types of settings. By enhancing the default behavior of a case type, you can choose which business requirements to implement in your application.

Use the following optional techniques to add functionality to a case type:

  1. Configure one or more of the following methods of case instantiation:

  2. Create goals and deadlines to enforce your service-level agreements.

  3. Create attachment categories to organize attachments by business classification.

  4. Enable notifications.

  5. Enable offline support.