Adding functionality to a case type
You can add functionality to a case type by configuring different types of settings. By enhancing the default behavior of a case type, you can choose which business requirements to implement in your application.
Use the following optional techniques to add functionality to a case type:
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Configure one or more of the following methods of case instantiation:
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Create goals and deadlines to enforce your service-level agreements.
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Create attachment categories to organize attachments by business classification.