Enabling offline support for a case type

You can work on assignments and create cases while your device is offline. By enabling offline support for a case type, you allow case workers to move cases closer to resolution while your application is disconnected from the network.

  1. In the navigation panel, click Case types, and then click the name of a case type.
  2. Click the Gear icon.
  3. Click General.
  4. Select the Enable offline check box to enable offline work on assignments and cases.
  5. Optional: Enable offline packaging optimization during synchronization.
  6. Click Done.

At run time, each case that you create or assignment that you complete is saved to a queue that is synchronized when a network connection is restored. Processing other steps in a case, such as subprocesses or smart shapes, is not supported in offline mode.