Configuring a case at run time
You can change the design of a case as you are processing it. By incorporating edits in real time, you can drive your application forward in a focused, yet flexible way.
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Select a case type name from the + New menu to run a case.
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When you reach a step in the work flow that requires updates, click Turn editing on.
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In the header of the case, click Configure case type to open the case type that defines the stages, processes, and steps for your case.
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Update the configuration of the case type.
For example, you can change how an assignment is routed, add a new step to a process, or delete a stage.
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Click Done.
The changes that you make are immediately applied to your active case, which you can continue processing without restarting the case.