Resolving issues that arise while rejecting a case
The following steps can help you resolve errors that prevent you from successfully rejecting a case. You are prompted to approve or reject a case when an approval step is assigned you at run time.
To provide a different resolution stage:
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Click Turn editing on.
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Click Cases and click the name of the case type that defines the case that you are rejecting.
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Click the name of the step that the case was in when the rejection failed.
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Click Flow.
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In the If rejected then list, select Change stage.
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In the To list that is displayed, select a stage to which a case is transitioned when it is rejected.
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Click Done.
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Return to your case and retry the reject action by restarting the stage or refreshing the case.