Organization of case types

Case types in your application are organized by type in a hierarchical format. The position of a case type in the hierarchy defines the parent-child relationships, methods of case creation, and scope for sharing information that the case type can support.

You can use the following types to classify each case type in your application:

  • Top level — A case type that does not have any parent case types but can become a parent of other case types.

    Top-level cases are typically created by case workers, and can propagate or aggregate case information. Not every top-level case type has child case types.

  • Child — A case type that represents work that must be completed to resolve the parent.

    Child cases are created by case workers or when an event, such as the creation of a parent case, occurs.

You can create any number of top-level and child case types in your application.

You can use the Case Type Explorer to review the structure of your case-type hierarchy.