Flow shapes

A shape in a flow represents a task that a user or application completes as part of a business process. By connecting different types of shapes in a flow, you can define the path that a case follows from creation to resolution.

The following table describes all supported flow shapes. Some shapes are not available for screen flows or flows that you update in the case life cycle instead of the Flow form.

Name	Description	Icon
Annotation	Adds notes or comments to the flow without affecting how the flow runs.
Approval	Routes a case to one or more reviewers, based on a user name, reporting structure, or authority matrix.
Assignment	Creates a task in a work queue or worklist so that a user can provide input to the flow.
Change Stage	Moves the case to a different stage in the life cycle.
Create case	Creates a top-level case or one or more child cases.
Decision	Evaluates an expression or calls a rule, such as a decision tree, to determine which step is next in the flow progression.
End	Designates the end of flow processing.
Load data page	Asynchronously starts loading a data page to reduce the time that a screen takes to load the data page.
Post to Pulse	Creates a message that is sent to the Pulse social stream.
Push Notification	Sends a notification to an iOS or Android mobile device to indicate that an action is required by the user.
Save Data Page	Saves the data in a savable data page to a system of record.
Send Email	Sends an email to one or more work parties.
Start	Designates the start of flow processing.
Subprocess	Calls another flow from the current flow.
Wait	Pauses an assignment for a specified length of time or until one or more cases reach a specific status.