Configuring the timeout behavior for custom or Kerberos authentication services

Configure the way in which your custom or Kerberos authentication service handles operator timeout situations.

1. Open the custom or Kerberos authentication service.
2. For a Kerberos authentication service, on the Kerberos tab, in the Timeout activity field, press the Down Arrow key and select the AuthenticationLDAPWebTimeout activity to control the timeout behavior.
   The activity must have Code-Security as the Applies To key part.
3. For a custom authentication service, on the Service tab, in the Timeout activity field, press the Down Arrow key and select the AuthenticationLDAPTimeout activity to control the timeout behavior.
   The activity must have Code-Security as the Applies To key part.
4. Navigate to the Custom tab.
5. Select the Use PegaRULES Timeout check box to use the authentication timeout values specified in the user access groups to determine how long a user session can remain inactive before users are prompted to identify themselves again. Leave this check box cleared if timeout is managed by the application server or other external facility.
6. Do one of the following steps.
   • Select the Use Basic Authentication for Timeout check box to use the Basic authentication browser pop-up window to gather credentials when user's session times out.
   • In the Timeout challenge stream field, enter the second key part of an HTML rule (where the Applies To key part is @baseclass ) that presents a form for gathering user credentials when the user's session times out.
7. In the Redirect URL field, enter a URL to which the user is redirected when the user session times out.
   This field is not available when the Use PegaRULES Timeout option is selected.
8. Click Save.