Work queues

A work queue is a container that holds work that is waiting to be assigned to operators and robotic processes. Within a work queue, assignments are ordered based on decreasing urgency.

Assignments in a work queue are routed to individual operators' worklists, usually by using a flow that uses the Get Next Work function. The assignment of work to an operator is based on many factors, such as the operator's organizational unit, roles, skills, work schedule, work group, and assigned work queues. These factors are matched with the available work to determine what is assigned to whom.