Work Group form – Completing the Work Group tab
Complete the Work Group tab to identify the manager or supervisor and contacts of this work group and a work queue for assignments routed to the group.
Routing tasks and notification tasks can use the information on this tab.
| Field | Description |
|---|---|
| Settings | |
| Manager | Enter the Operator ID of the manager of this group. |
| Default Work queue |
Identify a work queue associated with this work group. The standard router activity
Work-.ToDefaultWorkbasket
uses this value to locate a work queue, based on the work group associated with the current operator. (No other standard rules depend on this field.)
If your application uses the Work-.ToDefaultWorkbasket router activity, enter the same work queue name on the Work Settings tab of at least one Operator ID instance for an operator who belongs to the work group. This allows the GetNextWork processing to include this work queue when searching for assignments. See Maximizing user productivity with GetNextWork. |
| Contacts | Optional. Enter one or more Operator IDs associated with this work group. These operators need not be members of the work group. This array is not used by any standard rules. |