Facebook channel content

You configure the content for a Facebook chatbot so that the right responses are displayed to the users based on their input in the Facebook Messenger chat window.

You can specify the following types of content:

A case to create - A case is created for an associated user command. You can select any case that is defined for the application.
An action to run - An action based on the associated command is run. The action must be one of the following types:
- Cancel - Cancel current work in the chat session.
- Custom - Display a menu that is similar to a Facebook generic template by using a data transform.
- Link Account - Link to a specified Facebook account.
- Menu - Display a menu with a list of available user actions.
- Restart - Restart work on a case that is currently being processed in the session.
- Text - Display a text message to the end user.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant in your application. You must also obtain and install the Facebook channel component from Pega Exchange.