WebChat channel content

You configure the content for a WebChat chatbot so that the right responses are displayed to the users based on their input in the chat window on a webpage.

You can specify the following types of content:

• A case to create - A case is created for an associated user command. You can select any case that is defined for the application.
• An action to run - An action based on the associated command is run. The action must be one of the following types:
  • Cancel - Cancel current work in the chat session.
  • Custom - Display a menu that is similar to a Facebook generic template by using a data transform.
  • Menu - Display a menu with a list of available user actions.
  • Restart - Restart work on a case that is currently being processed in the session.
  • Text - Display a text message to the end user.