Configuring the WebChat channel

You can configure the WebChat channel in your application by creating different channel interfaces. By configuring a WebChat channel, you use it as a Pega Intelligent Virtual Assistant in your application that is embedded on any website. Users can enter commands in the embedded chat window to perform defined actions such as displaying a menu of commands or creating cases for the application.

The WebChat channel takes advantage of similar bot capabilities that are available to the Facebook channel interface. However, you have full control over the end-to-end communication and no additional accounts or third-party installation is necessary.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant for WebChat in your application.
  1. Click the name of your application, and then click Channels and Interfaces.
  2. In the Create new channel interface section, click WebChat.
  3. In the Channel interface name field, enter a name for the WebChat channel interface.
  4. Optional: To distinguish this channel interface from other channel interfaces that use the WebChat channel, enter short text in the Description field that describes the purpose of the channel interface.
  5. Click the Connection tab.
  6. In the Template operator ID list, click the name of an existing Pega Platform operator.
    This value is used as a template from which all accounts are created. Each account has a unique WebChat identifier set as its ID.
  7. Click Save.