Configuring system responses for the WebChat channel

Each Webchat chatbot definition contains predefined system responses to user input. You can modify these responses to fit the needs of your organization.

Note: You must purchase a separate license before using Pega Intelligent Virtual Assistant for WebChat in your application.
  1. Open a WebChat channel interface.
  2. Click the Behavior tab.
  3. In the System Responses section, click the Configuration icon for one of the four system responses.
  4. From the Response type list, click a response type.
    • If applicable, in the Response text field, enter or modify the text for the response.
    • If applicable, click Add response, to add a response as a menu item.
  5. Click Submit.
  6. Click Save.