Posting a message in Pulse

You can post a message in Pulse to share information or ask a question in a conversation.

The following guidance applies to case messages, however, you can use Pulse to communicate in other contexts, such as a user or an application.

1. Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.
2. Click the Toggle pulse icon.
3. Click Start a conversation, and then enter your message text.
4. Optional: Enhance the format or content of your message.
5. Click Post.