Tagging an existing message in Pulse

You can tag a message in Pulse to associate it with similar messages. By categorizing messages, you can help users find information that is required to resolve a case.

The following guidance applies to case messages, however, you can use Pulse to communicate in other contexts, such as a user or an application.

1. Open a case by searching for it or by reviewing the worklists and work queues on your dashboard.
2. Click the Toggle pulse icon.
3. Hover over a message.
4. Click the Show more icon, and then click Add tag.
5. Add a tag to the message.

   • To create a new tag, enter a unique name in the Add tag field.

   • To reuse a tag, press the Down Arrow key in the Add tag field, and then select a tag.

6. Click Add.
7. Click OK.