Referencing a case or user in Pulse

You can reference a case or user in a comment or post that you add to Pulse. By including a link in your message that opens a relevant work item or user profile, you can add context to a conversation.

  1. Enter your message text in Pulse, but do not post the message.
  2. Add a reference to your message.
    • To reference a user:
      1. Place your cursor in the message text, and then enter @.

      2. Select a user name from the list that is displayed.

    • To reference a case:
      1. Place your cursor in the message text, and then enter @.

      2. Type one or more characters to narrow the list of results, based on matching case labels or case IDs.

      3. Select a case from the list that is displayed.

  3. Click Post.
Users that you reference are notified about your message, based on their notification settings. Cases that you reference become links in your message.