Enabling multiple audiences in decisioning strategies through the Embedded strategy shape
Create complex strategies that target multiple types of audiences by adding and configuring the Embedded strategy shape on a Strategy rule form. The Embedded strategy shape simplifies the design of complex strategies because it enables offering services or communicating with various types of customers through substrategies that are embedded in the top-level strategy, without having to constantly switch between substrategies.
- In the Records Explorer panel, click .
- Open the Strategy rule that you want to edit by clicking it.
-
On the Strategy tab of the Strategy rule that you
selected, add an Embedded strategy shape by performing the following
actions:
- To add an audience as context that you already preconfigured as part of the pyDictionary rule, go to step 4. For more information, see Configuring audiences for multiline decisioning strategies.
- To add and configure a new context, skip to step 5.
-
To add an existing audience as a context for an embedded strategy, perform the
following actions:
- Place your cursor on the strategy canvas.
- Right-click and select .
- Configure your decisioning framework for the audience that you added as context by adding shapes and connections within the Embedded strategy shape.
- Go to step 6.
-
To configure a new audience as context for an embedded strategy, perform the
following actions:
- Click Save to save the rule.