Assigning a task to a robotic work queue

Use the Assign to Robot Queue shape in a flow to integrate Robotic Process Automation (RPA) with a case. By defining the tasks that a virtual machine (VM) can run, you can reduce the need for human input in your application and resolve cases faster.

  1. Ensure that you have defined at least one automation and your case type supports RPA.

  2. Add the Assign to Robot Queue shape to your flow.

    1. Open a flow by searching for it or by using the Application Explorer.

    2. On the Diagram tab of the Flow form, click the Flow shapes icon, and then click Advanced Shapes > Assign to Robot Queue.

    3. Drag the Assign to Robot Queue shape to a position on the flow diagram, based on the order of events in the flow.

    4. Connect the Assign to Robot Queue shape, by dragging connector end points to connection points on different shapes in the flow.

  3. Double-click the Assign to Robot Queue shape to open the Robot queue dialog box.

  4. Define the context of the robotic automation, which runs as a subprocess of the current flow.

    To work on the current case:

  5. In the Route to queue field, enter the name of the work queue from which the VM retrieves assignments. The Route to robot queue shape creates the assignment that the VM retrieves.

  6. In the Run robotic automation field, enter the automation that the virtual machine runs after retrieving the assignment.

  7. To validate case data after the assignment is processed, press the Down Arrow key in the Assignment validation criteria field, and select a validation rule.
  8. To apply a goal and deadline to the assignment, press the Down Arrow key in the Assignment service level field, and select the name of a service-level agreement.
  9. To allow the main flow to continue processing without waiting for the robotic automation to complete, select the Spinoff flow check box.

  10. Click Submit to close the Robot queue dialog box.

  11. Click Save .