Robotic desktop automation error processing

The system displays messages for any errors that occur during processing of desktop automations (for example, when an automation was run but canceled or the operation timed out). You can either ignore the error and continue processing the case or cancel case processing.

Note: If an error occurs during postprocessing, the default case action button label automatically changes from Submit to Ignore and continue. If you selected the Customize the action section button labels check box on the Flow Action form and provided a custom label for the Submit button, the Submit button label does not change. You can advance the case by clicking the Submit button again.

You can use the pyProcessAutomationFailure extension point activity to customize error handling. For example, you can send an email to technical support when an automation request fails.