Enabling case notifications
Enable email and push notifications for a case type to communicate about service-level agreements that expired, and to highlight cases that require action. You can use push notifications for mobile devices, and email notifications for all devices that support email.
To use push notifications, install your custom mobile app on a device and enable push notifications in the app. For more information, see Configuring a custom mobile app and Setting up push notifications in a mobile app.
- In the navigation panel of Dev Studio, click Case types, and then click the case type that you want to open.
- On the Settings tab, click Notifications.
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To enable push notifications for users on mobile devices, perform the following
actions:
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To enable email notifications about new work assignments, perform the following
actions:
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The assignment was created before you set the notification policy
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A user pulls an assignment from a work queue
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A user transfers ownership of an assignment to another user
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The assignment is routed to the worklist of the user who is currently processing the case
Ensure that the email account in your application is configured to send emails. For more information, see Configuring email accounts with the Email Wizard.
You can override the notification policy at the assignment level by disabling notifications or providing a custom implementation.