Adding a key performance indicator

The key performance indicators (KPIs) can be used to track, compare, and monitor business performance across the defined areas of interest. You create KPIs based on outcomes previously defined in interactions.

1. In the header of Dev Studio, click Configure > Decisioning > Monitoring > Visual Business Director > Key performance indicators.
2. Click New and provide a name for the new KPI.
3. In the Selected outcomes list, select type of operation that defines the KPI formula.
4. In the Available outcomes section, check the list of possible values in the outcome dimension.
5. Click on the available outcomes or click Add All to select all the available outcomes.
   The Selected outcomes section lists the possible values selected from the Available outcomes section.
6. In the Description section, select one of the following options:

   • Use generated

     Automatically generates KPI description.

   • Use custom

     Requires entering your own KPI description.

7. In the Display data in Visual Business Director section, select one of the following options:

   • Cumulative

     VBD displays values accumulated over time.

   • Non-cumulative

     VBD does not display values accumulated over time.

8. In the Compare data sources in Visual Business Director section, select one of the following options:

   • Higher values are better

     The values below a reference value are displayed in red and green when above.

   • Higher values are worse

     The values below a reference value are displayed in green and red when above.

9. Click Submit.