Managing agent queues

An agent queue is a list of work to be done by an agent. Use Admin Studio to view work items in the agent queues by their status and take action on them. This information is useful for diagnosing agent processing problems.

To view agent queues, you must have the PegaRULES:SysOpsObserver role. To take actions on queue items, you must also have the PegaRULES:SysOpsAdministrator role.