Adding cases for the Web Chatbot channel

You can add cases for the Web Chatbot so that users, by entering a specific command in the chat window, open a case for the application. You can select any case that is defined for the Pega Platform application.

1. Open a Web Chatbot channel interface. For more information, see Configuring the Web Chatbot channel.
2. Click the Configuration tab.
3. To add a new case, click + Add case type.
4. In the Name/Command field, enter or modify a user command for the case to be created.
5. In the Create case list, click a name of the case to create when the user enters the command.
6. Click Submit.
7. Click Save.