Service Email rules
Use email service rules to manage incoming email.
An email
listener monitors an email inbox on a server that is identified by an email server data
instance. When messages arrive in that inbox, the email listener routes them to an email service
rule. Typically, the service activity for the email service uses the information in the message
to create a work item. If there are any email attachments with the message, the service activity
can attach them to the work item. If the message contains Delivery Status Notification (DSN)
information (an undeliverable message, for example), the service activity can route the message
to the worklist of someone who investigates such matters.
Email services can process messages that contain plain text, HTML, or XML. If the incoming email messages use SOAP, apply a SOAP service rule rather than an email service rule to process the message. You still use an email listener, but the listener routes the messages to a SOAP service rather than to an email service.
Use the Application Explorer to see Service Email rules in your application. Use the Records Explorer to list all Service Email rules that are available to you.
Email service rules belong to the Integration-Services category. They are instances of the Rule-Service-Email rule type.
Note: Any change to the Service Email rule on the Service,
Request, or Response tab requires you to
restart the listener from Admin Studio. If you do not restart the listener,
the changes do not take effect. For more information, see Managing listeners and the Admin Studio help.