Defining Email text analyzer topics

The Email channel configuration for a Pega Email Bot includes text analyzer topics that are based on natural language processing (NLP) and decisioning enabled text analysis. Defining topics in the Email channel configuration allows Email Bot to determine the best response based on received email.

1. Edit an Email channel interface and click the Behavior tab.
2. In the Text Analyzer section, click Edit topics.
3. Click + Add topic.
4. Complete the following fields:
   • Topic - Required. The natural language processing topic for the email channel to use as the response based on its must match, approximate match, and never match criteria.
   • Approximate match - Optional. The comma-separated words or phrases to use as an approximate match for the email channel content for the topic. For example, for an initial greeting response, you can specify: 'hello' or 'good morning'.
   • Must match - Optional. The comma-separated words or phrases to use as an exact match for the email channel content for the topic. For example, for an initial greeting response, you can specify 'hi'.
   • Never match - Optional. The comma-separated words or phrases to never match for the content for the topic. For example, for an initial greeting response, you can specify 'bye'.
5. Repeat steps 3 and 4 additional topics.
6. Click Submit.