Tagging an existing message in Pulse

You can tag a message in Pulse to associate it with similar messages. By categorizing messages, you can help users find information that is required to resolve a case.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.

1. Open a case:
   • Search for the case.
   • Click on the case in the worklist or work queue on your dashboard.
2. Hover over a message.
3. Click the Show more icon, and then click Add tag.
4. Add a tag to the message.

   • To create a new tag, enter a unique name in the Add tag field.

   • To reuse a tag, press the Down Arrow key in the Add tag field, and then select a tag.

5. Click Add.
6. Click OK.