Creating a Service Email rule

Create a Service Email rule to manage incoming email. Email listeners route messages to an email service rule, which then uses the information in the message to create a work item.

Note: Your system might contain Service Email rules in which the Service Package or Service Class fields are blank. These older rules remain valid; although, new rules must include these two key parts.
  1. In the navigation panel of Dev Studio, click Records.
  2. Expand the Integration-Services category, and then click Service Email.
  3. Click Create.
  4. In the Service Email Record Configuration section, define the rule's name, the service package to which the rule belongs, and the name of the service class that is used to group related service rules:
    1. In the Label field, enter a short description or title that describes the purpose of this record.
    2. In the Customer Package Name field, press the Down arrow key to select the name of a service package (instance of the Data-Admin-ServicePackage class).
    3. In the Customer Class Name field, enter the name of the service class.
      This name is used only to group related service rules. Start the name with a letter and use only letters and digits.
  5. Click Create and open.
What to do next: Configure service processing for your Service Email rule. For more information, see Configuring service processing for Service Email rules.