Obtaining hotfix packages

Create a support request to obtain hotfix packages from Global Client Support for known issues, or to report a new issue.

The name of a hotfix package file has the format DL_zzzz.zip, where zzzz is a series of digits representing the hotfix package number.

To request a hotfix package, do the following steps.

  1. On Pega Community, click Support > Pega Support, and then click My Support Portal.
  2. Click Create to create a support request.
  3. Enter the Request type:
    • If you know the hotfix number, select Existing Hotfix Request and enter the hotfix number in the Detailed description field.
    • If you do not know the hotfix number, select Product Defect and enter a description of your problem in the Detailed description field.
  4. Complete the form and click Submit.