Provide the data necessary to process your cases by referencing information in the
form of properties. When you refer to a property, your application calls a specific piece of
information, such as a customer phone number or an address.
You can reference value properties that are strings of data such as text, number,
or dates. You can also reference page properties that contain multiple value properties.
For example, a page property .Customer might include value
properties .Name, .Address,
and .Phone.
Procedure-
To refer to a property, prefix the property name with a period.
For example: To reference an order date, enter
.OrderDate.
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To refer to a Single Value property, enter the property name.
For example: To reference a shipping date, enter
.ShippingDate.
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To refer to an entry in a Value Group property, enter the Value Group name, and
then the property name in parentheses.
For example: To reference a mobile phone number from a Value Group property of phone
numbers, enter .Phone(Mobile).
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To refer to an entry in a Value List property, enter the Value List name, and
then the index number of the entry in the list.
For example: To reference the first entry in a list of discount codes, enter
.DiscountCode(1).
Apply the same guidelines when you reference Page properties.-
To refer to a Page property, enter the Page property name.
For example: To reference a page with customer contact details, enter
.ContactDetails.
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To refer to an entry in a Page Group property, enter the Page Group name, and
then the entry in parentheses.
For example: To reference a work address in a page group of addresses, enter
.Address(Work).
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To refer to a page in a Page List property, enter the Page List name, and then
the page number in parentheses.
For example: To reference the third page in the page list that contains ordered items,
enter .OrderedItems(3).
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To refer to a specific property on a page, enter the page name as a prefix for
the property name.
For example: To reference a city in the work address, enter
.Address(Work).City.