Notifying participants about events
Escalate elapsed service-level agreements and highlight cases that require action by enabling email and push notifications for a case type. You can use push notifications for mobile devices, and set up email notifications for all devices that support email.
- You set the notification policy after creating an assignment.
- A user pulls an assignment from a work queue.
- A user transfers ownership of an assignment to another user.
- An application routes the assignment to the worklist of the user who processes the case.