Configuring a data model for a case

Configure a data model to define data that you want to use in a case. For example, to include a user's address of residence in a case, add an address value to the data model.

Before you begin: Create a case type. For more information, see Creating a top-level case type.
  1. In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
  2. On the Data model tab, click +Add field.
  3. Enter a value name.
    By default, the system generates a value ID that is the value name without spaces.
  4. Optional: If you want a value ID to differ from a value name, for example to use a shorter ID in your development system, modify the value ID.
    For example: In the Name field, enter Address of residence, and then in the ID field, enter Address.
  5. From the list, select a type of the value.
  6. Click Save.