Creating a child case type
Create child case types to ensure that users of your application address all
elements of a complex business process before resolving the case. When you supplement your
business processes with child case types, you create dependencies that these case types
represent.
For example, you can create a case type that represents the review of
an accident claim, and then supplement the process with child case types that visualize the
estimating of vehicle damage and injuries. To resolve the Accident
Claim case, a worker resolves the Vehicle Damage
and Injury cases first. Different workers can handle each child
case in parallel to resolve cases more efficiently.
- In the navigation pane of Dev Studio, click Case types.
- Hover over the name of a case type, and then click .
-
In the Add case type window, associate the child case type with
the parent case type:
- To create a new child case type, select New case type, and then, in the Name field, enter the name of the child case type.
- To reuse an existing case type, select Existing case type, and then select the case type.
- Optional: To change the inheritance model for this case type, expand the Advanced Settings section, and then provide different classes, rulesets, or ruleset versions.