Renaming case types

Reflect changes to your business requirements by updating the name of a case type. For example, to add a car insurance claim to your homeowners insurance claim, you can rename your case type to Car and homeowners insurance claim.
  1. In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
  2. In the Edit case type field, click the case type name.
  3. In the Short Description field, enter a new name for your case type, and then click Submit.
  4. Click Save.