Creating work

Provide case workers, such as customer service representatives (CSRs), with the possibility of managing their work by creating, working through, and resolving cases. When resolving work, customers can use Pega digital solutions to reach a successful outcome in their microjourney.

Improve the efficiency of case workers when they process a microjourney by providing additional tools, such as an option to follow and tag a case or the ability to process cases in bulk. You can also customize the dashboard that users see after they log in to your application.