Predicting case outcome

Respond accordingly to the individual needs of your customers by making use of predictions in your case types. When you know the possibility of reaching a positive or negative case resolution, you can react in the most appropriate way in your current situation.

Your application uses predictions to estimate possibility based on dynamically changing factors, and as a result, you can respond differently in every case. You can use predictions each time you create a condition, by using the condition builder. Predictions can be useful when you add a decision to your process, or when you define the conditions for routing assignments. For example, your application can route an assignment to a high priority work queue when a customer has a high net worth and the prediction to successfully resolve a mortgage case is greater than 80%.