Respond accordingly to the individual needs of your customers by
making
use of predictions in your case types. When you know the possibility of
reaching a positive or negative case resolution, you can react in the most appropriate way
in your current situation.
Your application uses predictions to estimate possibility
based on dynamically changing factors, and as a result, you can respond differently in
every case. You can use predictions each time you create a condition, by using the
condition
builder.
Predictions can be useful when you add a decision to your process, or
when you define the conditions for routing assignments. For example, your application
can route an assignment to a high priority work queue when a customer has a high net
worth and the prediction to successfully resolve a mortgage case is greater than
80%.