Email-based work processing
Perform approvals or other actions on work items using email-based work processing. Enable this functionality using a standard Notify activity and the correspondence name pzEmailActions, which applies to Work-, belonging to Pega-ProcessEngine RuleSet. The approver receives an email that contains hyperlinks to non-local flow actions. The approver clicks on the appropriate flow action and adds comments as needed, then sends the response. The email is received by an email listener that validates the response using the service activity pyCreateAndManageWorkFromEmail, then delegates processing to the pyProcessEmailRequest agent. A copy of the response is attached to the created work item.