Creating a Web Chatbot channel

Create Pega Intelligent Virtual Assistant (IVA) for Web Chatbot so that users can interact with a Pega Platform application to answer questions, report an issue, or step through a process by sending messages in an embedded chat window. For example, with the IVA for Web Chatbot, users can create a case to inquire about a car price estimate or book a flight.

Before you begin: Update the Pega Platform application access group for an IVA for Web Chatbot. For more information, see Updating the access group for an IVA channel.
Note: An IVA for Web Chatbot takes advantage of similar bot capabilities that are available in the IVA for Facebook. However, you have full control over the end-to-end communication and no additional accounts or third-party installation is necessary.
  1. Set up a Web Chatbot channel.
    For more information, see Setting up a Web Chatbot channel.
  2. Embed a Web Chatbot channel chat window on a web page.
    For more information, see Embedding a chat window for the Web Chatbot channel.
  3. Optional: Style the Web Chatbot channel.
    For more information, see Styling the Web Chatbot channel.
  4. Optional: Install the DialogFlow component.
    For more information, see Installing the Dialogflow component.
What to do next: Define the conversational channel behavior for IVA for Web Chatbot. For more information, see Defining conversational channel behavior.