Defining Email channel behavior

Configure how the Email channel automatically responds to email requests, so that you can route email content and create top-level cases in your application. To ensure that the responses are meaningful and contextual, you can define such parameters as suggested cases and responses, and configure email analysis of the subject field and file attachments.

1. Provide the ability to start a top-level case based on email.
   For more information, see Adding suggested cases for an Email channel.
2. Provide meaningful automatic responses to emails.
   For more information, see Defining suggested responses for an Email channel.
3. Optional: Configure additional email analysis for an Email channel.
   For more information, see Configuring email analysis.