Gather information quickly from users while they process a case by designing a survey.
When users complete a
survey,the
answers that they provide can capture the details that you need to successfully resolve your
microjourney.
Before you begin: You must purchase a separate license before using the survey
functionality in your application.
By taking advantage of the multiple formats that questions can
take in your surveys, you ensure that you capture the precise information that your business
processes require. For example, you can provide a text box in which users can enter their
answers directly, or create a radio button matrix, so that users can select their answers from
a
group
of radio buttons. To save time, you can collect related questions on one page, and then reuse
that page in other surveys. For instance, you can create a question page that captures details
about customer satisfaction, and then reuse that question page in
surveys
about different business processes.