Replying to a message in Pulse

You can reply to a message in Pulse to continue a conversation.

The following guidance applies to case messages, however, you can communicate in other contexts, such as a team or application. For more information, see Choosing a context for Pulse messages.

1. Open a case:
   • Search for the case.
   • Click on the case in the worklist or work queue on your dashboard.
2. Find the relevant message in the Pulse conversation.
3. Optional: To acknowledge the message without sending a reply, click the Like icon.
4. Click Comment, and then enter your message text.
5. Optional: Enhance the format or content of your message.
6. Click Post.

Result: 

Users are notified of your reply and any attachments that you provide, based on their notification preferences.