About Correspondence Type rules
A correspondence type rule indicates whether a piece of correspondence is a printed letter, fax, email, or SMS phone text. Each type is associated with a different Data- subclass, such as Data-Corr-Email, that holds the content of correspondence items.
The following tabs are available on this form:
Where referenced
Correspondence type rules are referenced as the second key part of correspondence rules. Addressee information for correspondence items is stored in subclasses of the Data-Address- class.
Access
Use the Records Explorer to list correspondence type rules that are available to you.
Category
Correspondence type rules are instances of the Rule-CorrType rule type. They are part of the Process category.
Standard rules
The following standard correspondence type rules are installed with your Pega Platform system:
| Type | Purpose |
| Fax | For outgoing letters to be sent by fax transmission . |
| For outgoing email messages, where the body of the message is stored in an instance of the Data-Corr-Email class and the addresses are stored as instances of the Data-Address-Email class. Outgoing email that is formatted for display on a modern email client program (such as Microsoft Outlook) may contain HTML markup and email attachments copied from work item attachments. Other outgoing email may contain only text. | |
| For outgoing postal letters to be printed. Stores the correspondence body as an instance of the Data-Corr-Letter class, and the address in the Data-Address-Postal class. | |
| PhoneText | For short outgoing text messages to be sent to a beeper (pager) or digital cell phones that support the Short Message Service. These messages are sent as outgoing email to an address associated with a cell phone. They must contain only plain text, no HTML markup. |