Conditionally starting a process by using an expression

Define an expression to start a process only when it is relevant to a case.

  1. In the navigation pane of Dev Studio, click Case types, and then click the case type that you want to open.
  2. On the Workflow tab, click Life cycle if Optional actions is selected.
  3. Click a process in a stage.
  4. From the Start process list, select Expression.
  5. Click the Gear icon next to the field that is displayed.
  6. In the Expression builder dialog box, define a Boolean expression that evaluates property values, functions, or when conditions.
    For more information, see Building expressions with the Expression Builder.
  7. Click Submit.
  8. Click Save.
Result: 

The process runs only when the expression returns a true value. Otherwise, the case skips the process and moves to the next process in the life cycle.