Engaging and notifying stakeholders

Communicate with the stakeholders and participants in your Microjourney by sending notifications. Timely notifications enable your stakeholders to act quickly and appropriately to the needs of your business process.

You can better meet your stakeholders' specific needs by ensuring that the notifications that your application sends out include only relevant information. For example, when a stakeholder receives a notification, the text might include a case ID and deadline, so that the stakeholder knows when to expect case resolution. Your application autopopulates these values at run time, saving you time by using predefined templates across multiple cases. To meet your specific business needs, you can also create and send notifications directly from a case type. Configure your application to send notifications only from cases that are relevant to your stakeholders, increasing efficiency by only emphasizing the cases that require their attention.

You can also adjust your solutions to the needs of your stakeholders by defining different channels through which to send your notifications, for example, email, web gadgets, or mobile push notifications.